Shipping policy
At DONK, we’re committed to delivering your skincare essentials with care and efficiency. Below is our shipping policy to ensure a smooth and transparent shopping experience.
Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification once your order has shipped.
Shipping Rates & Delivery Times
We offer the following shipping options:
- Standard Shipping
- Delivery Time: 5-7 business days
- Cost: Flat rate of ₹ 99 or free for orders over ₹500.
Please note that delivery times are estimates and may vary depending on your location.
International Shipping
- We currently operate in India only.
Order Tracking
- Once your order has shipped, you’ll receive a tracking number via email to monitor your delivery status.
Lost or Damaged Shipments
- If your order is lost or arrives damaged, please contact us at support@donkcare.com within 7 days of delivery. Include your order number and photos of the damaged items (if applicable).
Changes & Cancellations
- If you need to modify or cancel your order, please reach out to us at support@donkcare.com within 24 hours of placing the order.
Contact Us
For any shipping-related questions or concerns, please contact us at support@donkcare.com or call: 8977037237. Our team is here to help!
Thank you for choosing DONK for your skincare needs. We’re thrilled to be a part of your journey to radiant, healthy skin!