At DONK, your satisfaction is our top priority. If you’re not happy with your first experience using DONK Face Moisturizer or Serum, we offer a 21-Day Money Back Guarantee.

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✔ Eligibility

• Valid on first-time purchases of DONK Face Moisturizer and DONK Face Serum from [donkcare.com].

• Return must be requested within 25 days of delivery.

• Applies to one product per customer, even if opened or used.

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✔ Return Requirements

• Product must be returned with original packaging (tube, carton, etc.).

• Empty products will not qualify.

• You’ll need to provide your order ID or confirmation email.

• We do not accept returns on bulk orders (2 or more units) or repeat purchases.

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✔ Refund Details

• Refunds will be issued to the original payment method within 7–10 business days after return approval.

• Shipping costs are non-refundable.

• Return shipping is the customer’s responsibility (unless the item was defective or damaged).

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✔ How to Request a Return

Email our support team at support@donkcare.com with:

• Your Order ID

• Reason for the return
  We’ll guide you through the return process and provide the return address.

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🚫 Important

• One-time use only: You can use this guarantee once per product per customer.

• We reserve the right to deny returns if misuse or abuse of the policy is detected.